Saad Faruque / CC 2.0

Re:CAP Recommends | How Artificial Intelligence Is Already Changing Government

May 19, 2017

Re:CAP Recommends:How Artificial Intelligence Is Already Changing Government” by William D. Eggers for Governing

WhoWilliam D. Eggers is the executive director of the Center for Government Insights at Deloitte and a leading subject-matter expert on government reform. His most recent book, Delivering on Digital: the Innovators and Technologies that Are Transforming Government, was published in June 2016. Eggers also co-authored If We Can Put a Man on the Moon...: Getting Big Things Done in Government and The Public Innovators' Playbook.

What: Predictions about artificial intelligence (AI) are highly varied. If you buy into the foresight of Ray Kurzweil, you have nothing to fear. If Stephen Hawking is a more accurate herald of things to come, we may be doomed. Right now, artificial intelligence is finding its way into the workings of government and - so far - the prognosis is increased efficiency. Eggers suggests the strategic use of AI might cut millions of hours in administrative paperwork while drastically reducing backlogs. Some agencies are already employing AI algorithms to become more predictive, while others are using such emerging technologies to provide better customer and public support.

Takeaway: AI may contribute powerfully to a new era of public administration. Implementing emerging technologies toward improving governance will increase the efficiency and effectiveness of our systems. More effective public administration enhances social good and broadens the impact government have on its citizens, so public leaders should actively seek opportuniuties to involve emerging technologies into their processes.

Contact Information

Fels Institute of Government
University of Pennsylvania
3814 Walnut Street
Philadelphia, PA 19104

Phone: (215) 898-2600
Fax: (215) 746-2829

felsinstitute@sas.upenn.edu